Core Communication Skills & Medical Recordkeeping across Spectrum of Care

Led by Dr. Heidi Hulon & Don Riddick, Esq.
Provides 2 CE Credit Hours (LEAP CE-approved by the GA State Board of Vet Med)
Sunday, May 5, 2024 @ 10-11:40 AM EST

Throughout practice there are many clients who have limitations and a practitioner who has developed communication skills is able to better connect with client and reach a mutual agreement of how to proceed with the patient. Core communication skills will be shared that will help practitioners:

  1. Understand what questions should the veterinarian ask to help a client share what their time and financial resources are and their ability to comply with the proposed treatment plan
  2. Learn effective communication styles to engage the client in their concerns and keep the conversation on track
  3. Field the problem; leverage your diagnostics, Explain the options; engage in active listening; Together make an informed plan

Often veterinarians are concerned about what to document, how much to document and what is required in their medical records. These concerns and much more will be addressed in the medical recordkeeping so practitioners will be prepared to properly document their records especially in circumstances where they have pivoted away from their primary plan due to owner limitations or circumstances (Spectrum of Care).


Dr. Heidi Hulon graduated from Auburn University with both her undergraduate degree (Bachelor’s of Science, Zoology) and with her D.V.M. She has practiced in in a variety of areas during her career, including small animal practice (associate and owner), relief vet, shelter medicine, Department Chair for a Veterinary Technology Program, and as a Technical Veterinarian for Hill’s Pet Nutrition.
Since 2011, Dr. Hulon has been a Regional Consulting Veterinarian for Elanco Animal Health. Her current role is as the Wellbeing Consulting Veterinarian where her personal and professional passion and experience are shared in the delivery of education on wellbeing topics to our veterinary customers across the country. Subjects in which Dr. Hulon has training are FRANK Communication Skills, in addition to Certifications in Insights Discovery, Compassion Fatigue, Positive Psychology, QPR Suicide Training, Fear Free, the Human Animal Bond and Mental Health First Aid.

Don Riddick is an attorney, former practice owner, and former LVT. He’s published numerous articles on veterinary law, and is the former secretary of the Animal Law Section of the Georgia Bar. Consulting with veterinarians in Georgia, Alabama, and Tennessee, he uses a practical and business focused approach to answering questions on compliance with legal requirements of the veterinary profession, client disputes, and business law. Don’s lighthearted examples from two decades in law and a decade running a practice help the time fly with easily remembered examples, like the 99% wolf/1% dog client, the possum-cat, and the chihuahua divorce. Don’s spare time is spent in the field with his two Italian Spinoni and providing meals for horse riding events. He authors the blog “Better Vet Practices” at

This event is free to GVMA Members.

Non-members will pay a registration fee of $300. It saves to be a member! Support staff with a GVMA member in their practice may register at $150. Contact our office to receive this discount!

If you can’t attend this webinar, stay tuned for further announcements on upcoming dates. You can also view our Calendar here.