Most State Board cases of unprofessional conduct involve communications issues. Because pet death is highly emotional, the words, actions or inactions of veterinary professionals take on heightened sensitivity. This session will help these professionals: understand grief; display empathy; and communicate support. An awareness of the stages of grief will ensure these veterinary professionals are better prepared for the complexities of pet death. This course will demonstrate how to create a nurturing environment for the patient/client by examining what to say and what not to say during this emotional period. This can help minimize the opportunity for miscommunication and dissatisfied clients. Presented by Dr. Cindi Branch.

This event is approved by the Georgia State Board of Veterinary Medicine to offer 2 LEAP CE credits.