Brought to you by GVMA, GAVMA & VHMA.
*Practice Managers are able to earn up to 12 CEU’s of VHMA CVPM Qualified CE. Veterinarians and Technicians may earn up to 12.5 CEU’s.
Betsy Choder, Esq. has been working with veterinarians for most of her life. She founded a consulting firm, VetCounsel, LLC, to provide support, guidance, representation and education to veterinary practitioners on a variety of legal issues affecting the practice of veterinary medicine – such as employment and HR issues, business/vendor/employment contracts, administrative/regulatory matters, as well as practical clinical forms and templates for use in everyday practice.
Ms. Choder provides customized on-site consultation services for day-to-day practice management and compliance with laws/regulations affecting veterinarians and individual veterinary hospitals. She is a frequent speaker at seminars and conferences – both locally and nationally – on a variety of topics, addressing veterinary school classes, hospital staff members and attendees of large national conferences.
She served as Chair of the Animal Law Section for the State Bar of Georgia 2010-2013 and 2018-2019 and has written numerous articles related to practice management for veterinary facilities.
• Contributing author of Blackwell’s Five-Minute Veterinary Practice Management Consult, Editor: Lowell Ackerman, Wiley-Blackwell Press (Second and Third editions – 2014 and 2019)
• Contributing author “Veterinary Practice Management Essentials” (Joint Task Force – VetPartners and Partners for Healthy Pets, September 2015)
• State Bar of Georgia “Award of Achievement” (2019 Animal Law Section Chair)
• North American Veterinary Conference “Practice Management – Speaker of the Year 2018”
• State Bar of Georgia’s Animal Law Section’s “Advancement of Animal Law” (2014)
Meadow Hills Veterinary Center
Brian Conrad has served as the Practice Manager for Meadow Hills Veterinary Center in Kennewick, WA since 1999. During his tenure at Meadow Hills, the clinic has received awards for the Hospital Design of the Year in 2001 from Veterinary Economics magazine and the 2004 Mid-Columbia Small Business of the Year. In 2009, Meadow Hills opened their second location. Brian lectures on a wide variety of topics challenging the veterinary industry using practical and “real-life” examples that keep the audiences engaged and enthused. Brian has been a frequent contributor to DVM360 and lecturer for several of the national conferences. His speaking engagements went international in 2012 as he was featured at the Southern European Veterinary Conference in Barcelona, Spain. They continued in 2013 where he was featured in Melbourne, Australia. Brian earned his CVPM designation in 2003 and served on the Veterinary Hospital Managers Association (VHMA) Board of Directors for 10 years which began in 2009. He is a past VHMA President. His first Educational DVD launched in 2012 titled “Listen Up! How to Profit from Client Feedback.” Brian newest adventure is a bi-monthly column in NAVC’s newest business journal “Today’s Veterinary Business”. He and his wife Taryn have 3 children along with a 9 year old malti-poo named Leo.
Surviving the Bermuda Triangle of Practice Leadership – Chart a Successful Course for Fostering Key Relationships and Improving Communications
Instructor: Brian C. Conrad, CVPM
This program is designed to identify key relationships in the practice that leaders must foster and develop for long term success. All professional relationships must have a strong foundation in order to be successful. This program reviews the fundamental building blocks necessary to maintain successful relationships and will introduce a discussion planner tool for participants to use in their practice to develop trust and apply effective communication. Through interactive group activities, participants will then take these fundamental building blocks and apply them to the three critical relationships: Manger/Owner/Leader, Manager/Team Member, and Manager/Client.
From Hiring to Firing: Five Employment Laws You Gotta Know as a Practice Manager
Instructor: Betsy Choder, Esq., VetCounsel LLC